Effective Date: September 19, 2026

Welcome to the official Shipping Policy of Mundo Joven Travel Shop SA de CV, your trusted source of light, reliable picks for on-the-go days available exclusively via our website www.mjtravelshop.com. This policy lays out all clear, transparent terms for order processing, shipping coverage, delivery timelines, fee structures, and related services, designed to help every wanderer shop our full collection of travel accessories with full confidence, as we help you travel lighter, smarter and fully prepared for anything. By placing any order on our platform, you confirm that you have read, understood, and agreed to all terms outlined in this document.

1. Order Processing Timeline

All orders placed on our website will enter our standard verification and preparation process immediately after successful payment confirmation. Our warehouse team processes every order in the sequence they are received, and normal processing takes 1 to 2 business days, excluding weekends and official public holidays in Mexico. During peak promotional periods or new drop events for our Fresh Arrivals of new travel picks, processing timelines may be extended by up to 3 additional business days, and we will post a clear notification on the homepage of www.mjtravelshop.com in advance to inform all customers of the temporary adjustment.
Before we dispatch your package, our team will conduct a double quality check on every travel accessory you ordered, to make sure all trip staples that wanderers swear by are in perfect, unused condition, and all items are correctly packed in alignment with your order details. Once your package is dispatched, you will receive an automatic confirmation email to your registered contact address at [email protected], with a unique tracking number and a direct link to monitor your delivery status in real time.

2. Shipping Coverage & Estimated Delivery Windows

We offer two tiered shipping service categories for customers across different regions:

• ‌Domestic Shipping within Mexico‌: We deliver to all valid residential and commercial addresses across the country, with standard domestic shipping taking 3 to 7 business days after order dispatch. For customers located in Ciudad de México and surrounding nearby metropolitan areas, our express shipping option cuts the delivery timeline down to 1 to 2 business days, for those who need their travel accessories right before an upcoming trip.
• ‌International Shipping‌: We ship our curated travel accessory collection to over 45 countries across North America, Latin America, Europe, and Southeast Asia. Standard international shipping takes 7 to 15 business days, while expedited international shipping delivers your order within 3 to 5 business days, for customers with tighter travel schedules. Please note that for all international orders, you may be required to pay local customs duties, import taxes, and related processing fees charged by your destination country’s authority. These additional fees are the sole responsibility of the recipient, and we recommend checking your local customs policies before placing your order to avoid unexpected delays.

3. Shipping Fee Structure

We keep our pricing system simple and easy to understand with no hidden charges:

• All domestic orders in Mexico over 800 MXN qualify for free standard shipping automatically. For orders below this threshold, a flat standard shipping fee of 99 MXN will be applied at checkout. The domestic express shipping flat rate is 199 MXN for all eligible orders.
• International shipping fees are calculated in real time at checkout, based on the total weight of your ordered items and the distance to your destination country. All fee details will be clearly displayed for your confirmation before you complete your payment.

4. Delivery Protocols & Issue Support

Our logistics partners will deliver your package to the exact shipping address you provided during checkout. We highly recommend you double check all your contact details including full consignee name, accurate street number, interior number, postal code, contact phone number, and email address before submitting your order, to avoid delivery failures caused by incorrect information.
If your tracking information shows the package has been delivered, but you have not received it, please contact our support team via phone at +52 55 4747 8000 or send an email to [email protected] within 3 business days, and our team will launch a full investigation with the logistics provider immediately. For confirmed lost parcels that cannot be located, we will arrange a full re-dispatch of your ordered items free of extra charge, or offer you a full store credit of equivalent value that you can use to pick any of our new travel accessory launches.
Our official return and support address for all shipping related inquires is Av. Baja California 261, Interior 4 y 5 Piso, Col. Hipódromo, Cuauhtémoc, C.P. 06100, Ciudad de México, Mexico. If you have any special delivery requirements that need adjustment, do not hesitate to reach out to our team, and we will do our utmost to arrange the best possible solution for you, to help you upgrade every journey with our high quality travel accessories.