Mundo Joven Travel

Refund and Returns Policy

Effective Date: September 19, 2026

Welcome to the official Refund and Returns Policy of Mundo Joven Travel Shop SA de CV, the trusted provider of light, reliable travel picks for on-the-go days operating via our official website www.mjtravelshop.com. This policy is designed to outline clear, fair rules for all product return transactions, to help every wanderer shop for our curated collection of travel accessories with full peace of mind, as we help you travel lighter, smarter and fully prepared for anything. By placing an order on our platform, you confirm that you have read, understood, and agreed to all terms laid out in this policy. We explicitly state at the very start that we do not support any “refund only” requests under any valid scenarios, except for situations where the delivered product is confirmed to have irreversible, factory-level quality defects that cannot be resolved through a product replacement. Our full policy details are specified below for your reference.

1. Eligibility for Return

To be qualified for a valid product return, your request must meet all of the following requirements:

  • Your return request must be submitted within 30 calendar days from the date you sign for the delivery of your ordered travel accessories. Any request submitted after this 30-day window will not be accepted for processing.
  • The returned item must be kept in its original, unused, unwashed, and undamaged condition, with all original factory tags, packaging, and complimentary accessories that came with the product fully intact. Products that show obvious signs of being used outdoors, stained by liquids, modified manually, or damaged due to improper personal storage do not qualify for return.
  • You must provide the valid original order number, clear photos or short videos that show the actual condition of the product you intend to return, to help our support team complete the eligibility verification.
  • Custom made personalized travel accessories that are produced exclusively per your custom design requirements are not eligible for return, to avoid unnecessary resource waste.

2. Core Rule: No “Refund Only” Requests Accepted

We strictly enforce the no “refund only” rule for all valid return scenarios. Once your return request is approved by our support team, you will be required to send the originally ordered product back to our designated return address, and we will only process your subsequent request after we receive the returned item and pass our full quality inspection. We will never issue any full or partial refund before we recover the delivered product. We never accept requests that ask for a direct refund while you keep the purchased product, as this rule is set to protect the fair rights of both our customers and our business, and maintain the steady supply of the trip staples that wanderers swear by for our whole community.

3. Return Processing Steps

  1. First, submit your return application via our contact email [email protected], or call our customer service hotline at +52 55 4747 8000. Our support team will verify your order information and confirm if your request meets return eligibility within 2 working days after receiving your submission.
  2. Once your request is approved, our team will send you the detailed official return address: Av. Baja California 261, Interior 4 y 5 Piso, Col. Hipódromo, Cuauhtémoc, C.P. 06100, Ciudad de México, Mexico, along with the unique return shipping label assigned to your case. Customers who return products due to personal preference issues will need to cover the return shipping fee on their own; if the return is caused by our confirmed product quality error or shipping mistake, we will fully cover your return shipping expenses.
  3. After we receive your returned package, our inspection team will complete the condition verification within 3 working days. If the product passes inspection, you can choose either an identical product replacement or a full store credit that can be used to pick any of our Fresh Arrivals or new travel picks on our website. All transaction arrangements will be finished within 5 working days after the inspection is completed.

4. Exceptions and Contact Information

The only very limited exception to the no “refund only” rule applies when the product you receive is confirmed by our team to have fatal, irreparable factory quality defects that cannot be replaced within our current inventory system, and the product cannot be repaired at all. Under this specific situation, we may process a full refund for you, but you are still required to send the defective product back to our team first before any refund amount is issued.
If you have any questions about our Refund and Returns Policy, do not hesitate to reach out to our support team via the official channels listed above. Our working hours are 9:00 AM to 6:00 PM from Monday to Friday, and we will respond to all your inquiries at the earliest convenience.