Mundo Joven Travel

Privacy Policy

Effective Date: September 19, 2026

Welcome to the privacy policy of Mundo Joven Travel Shop SA de CV, an entity dedicated to providing lightweight, reliable travel accessories for on-the-go explorers through our official website www.mjtravelshop.com. This document is designed to transparently explain how we collect, use, store, share, and protect your personal information when you interact with our e-commerce platform, browse our full collection of travel accessories, make purchases, sign up for our newsletters, or engage with any of our services that help you travel lighter, smarter and fully prepared for anything. We prioritize the security of your data and are committed to upholding global data protection standards, as well as local regulatory requirements applicable in our operating jurisdiction. By accessing www.mjtravelshop.com, you acknowledge that you have read, understood, and agreed to all the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, we advise you not to use our website or submit any personal information to our platform.

1. Information We Collect From You

At Mundo Joven Travel Shop SA de CV, we only collect information that is necessary to deliver a seamless, personalized e-commerce experience for every wanderer who visits our platform. The categories of information we gather fall into the following distinct groups:

1.1 Information You Provide Voluntarily

When you interact with www.mjtravelshop.com to make a purchase, create a user account, sign up for updates about our Fresh Arrivals and new travel accessory picks, contact our customer support team, or participate in our promotional campaigns for our trip staples that wanderers swear by, you may voluntarily share the following information with us:

  • Full name, billing and shipping address, which may include your residential street name, interior number, postal code, city, and country details to ensure we can accurately deliver your ordered travel accessories to your specified location.
  • Contact information including your valid email address such as the official contact channel we maintain at [email protected], and your phone number, which we may use to send you order status updates, delivery notifications, and respond to any queries you submit to our support team.
  • Payment information, including credit card number, payment card expiration date, billing postal code, and other payment-related details that are required to process your transaction securely. We never store full sensitive payment card details on our own servers, and all payment processing is handled through certified, PCI DSS compliant third-party payment processors to eliminate risks of unauthorized access.
  • User account credentials, including your chosen username and password, which you set up to access your personal account on our website, view your past order history, save your favorite travel accessories to a wishlist, and manage your saved delivery addresses.
  • Any additional information you choose to submit to us when you fill out contact forms, submit product reviews, participate in customer surveys, or communicate with our team via email, phone, or other channels, such as your travel preferences that help us recommend the most suitable travel gear for your upcoming journeys.

1.2 Information We Collect Automatically

As you browse through our website to explore our curated selection of travel accessories for upgrading every journey, our servers automatically collect certain technical information from your device to help us improve our platform performance, troubleshoot technical issues, and customize your browsing experience. This automatically collected information includes:

  • Your device’s IP address, browser type and version, operating system, language preference, and time zone setting.
  • Pages you visit on www.mjtravelshop.com, the time and date of your visit, the duration you spend on each product page, search queries you enter on our website, and referring website URLs that directed you to our platform.
  • Device identifier data, crash logs, and system performance data that helps us identify and resolve technical glitches on our website to ensure all our users enjoy a smooth, uninterrupted shopping experience.
    We also use cookies and similar tracking technologies to collect this information. Cookies are small text files that are stored on your device when you visit our website. You can adjust your browser settings to refuse all cookies or to notify you when a cookie is being sent, but please note that some features of our e-commerce platform may not function properly if you disable cookies entirely.

2. How We Use Your Personal Information

All the information we collect from you is used for legitimate, business-related purposes that are directly tied to delivering high-quality travel accessory products and services to you, and we will never use your data for any purpose that is incompatible with the terms outlined in this policy. The primary ways we use your personal information are as follows:

  • To process and fulfill your orders for travel accessories: We use your name, shipping address, contact phone number, and payment information to confirm your order, process your payment, coordinate with our logistics partners to deliver your purchased products to your designated location, and send you real-time updates about your order status. If any issues arise with your delivery, we will use your provided contact details to reach out to you promptly and resolve the problem as quickly as possible.
  • To manage your user account on our platform: We use your account credentials to authenticate your identity when you log in, maintain your saved preferences, store your order history, and allow you to easily reorder your favorite trip staples that wanderers swear by without re-entering all your information repeatedly.
  • To customize and personalize your shopping experience: We analyze your browsing behavior, purchase history, and self-reported travel preferences to recommend relevant Fresh Arrivals and new travel picks that align with your interests, show you product listings that are most likely to meet your travel needs, and adjust the content displayed on our website to better match your browsing habits.
  • To send you non-transactional marketing communications (with your explicit consent where required by applicable law): With your prior permission, we will send you regular newsletters to notify you about newly launched travel accessories, limited-time promotional offers, exclusive discount codes, travel tips curated for our community of explorers, and updates about upcoming events hosted by Mundo Joven Travel Shop SA de CV. You can opt out of receiving these marketing emails at any time by clicking the “unsubscribe” link located at the bottom of every marketing email, or by sending an opt-out request to our official contact email address [email protected].
  • To provide efficient customer support: When you reach out to our team with questions about our products, shipping policies, return procedures, or any other concerns, we will use your provided personal information to verify your identity, look up your related order or account details, and provide you with accurate, timely responses to resolve your issues.
  • To improve our website functionality and develop new products: We analyze aggregated, anonymized user browsing data to identify which product categories are most popular among our customers, detect points of friction in our checkout process that may reduce conversion rates, optimize our website loading speed for users across different regions, and develop new travel accessory products that better match the needs of our community of wanderers.
  • To comply with legal obligations and prevent fraudulent activities: We may use your personal information to verify your identity when required by applicable local, national, or international laws, respond to valid legal processes such as court orders or official government investigations, detect and prevent unauthorized transactions, identify and block fraudulent accounts, and protect our website, our users, and our business partners from malicious cyber activities, identity theft, and financial fraud.
  • To protect the legal rights and safety of Mundo Joven Travel Shop SA de CV, our users, and the general public: We may disclose your personal information when it is necessary to enforce our website Terms of Service, protect our intellectual property rights, respond to emergency situations that threaten the physical safety of any person, or defend our business against legal claims.

3. Sharing Of Your Personal Information

Mundo Joven Travel Shop SA de CV will never sell, rent, or lease your personal information to unrelated third parties for their own marketing purposes without your explicit written consent. We only share your information with the following limited categories of third parties when it is necessary to operate our e-commerce business and fulfill the purposes we have outlined in this policy:

3.1 Authorized Service Providers

We work with a carefully selected group of trusted third-party service providers who perform essential business functions on our behalf, and these providers are only permitted to access your personal information to complete their specific assigned tasks, and are contractually prohibited from using your data for any other unrelated purposes. These service providers include:

  • PCI DSS certified payment processing companies, who handle all of our transaction processing to ensure your payment details are processed securely without exposing sensitive financial information to unauthorized parties.
  • Logistics and shipping partners, who use your name and full shipping address to deliver your ordered travel accessories directly to your doorstep, and provide us with real-time delivery tracking information.
  • Cloud hosting and website technology service providers, who host our www.mjtravelshop.com platform on secure, encrypted servers, maintain website uptime, and provide technical support to keep our e-commerce operations running smoothly 24/7.
  • Email marketing service providers, who help us manage and send our newsletters and promotional emails to users who have opted in to receive such communications, and help us track email open rates to improve the relevance of the content we send to our community.
  • Fraud detection and cybersecurity service providers, who help us monitor our website for malicious activities, identify potential fraudulent transactions, and protect both our users and our business from data breaches and cyberattacks.
    All of our third-party service providers are required to sign strict data protection agreements that mandate they uphold the same level of data security standards that we follow, and they are not authorized to retain, use, or disclose your personal information for any purpose outside of the services they are contracted to provide for us.

3.2 Legal Disclosures

We may disclose your personal information if we are legally required to do so, or if we have a good faith belief that such disclosure is reasonably necessary to comply with a binding legal order, statutory requirement, or valid official request from a competent government authority. This may include situations where we are required to cooperate with a law enforcement investigation, respond to a court subpoena, or comply with regulatory reporting obligations that apply to our e-commerce business operating in Mexico and other regions where we ship our products.

3.3 Business Transaction Transfers

In the event that Mundo Joven Travel Shop SA de CV undergoes a merger, acquisition, full or partial asset sale, corporate restructuring, or financing transaction, your personal information may be transferred to the successor entity as part of the business assets being transferred. We will provide you with at least 30 days advance notice before your personal information is transferred to the new entity, and the new entity will be required to abide by all the terms of this existing Privacy Policy, or provide you with the opportunity to review and consent to any changes to the policy before your data is processed under new terms.

3.4 Consented Disclosures

Other than the cases outlined above, we will never share your personal information with any third party unless we have obtained your explicit, separate consent for that specific disclosure. If we ever intend to share your data for any other purpose not listed in this policy, we will clearly notify you in advance and give you the option to refuse such sharing.

4. Data Security Measures

At Mundo Joven Travel Shop SA de CV, we take the security of your personal information extremely seriously, and we have implemented a comprehensive set of industry-standard technical, administrative, and physical security measures to protect your data from unauthorized access, accidental loss, alteration, destruction, or misuse:

  • All sensitive personal information, including your payment details and password credentials, is encrypted using up-to-date 256-bit TLS (Transport Layer Security) encryption when it is being transmitted between your device and our website servers, which ensures that no unauthorized third party can intercept or read your data while it is in transit over the internet.
  • Our servers that store your personal information are hosted in secure, access-controlled data centers that are protected by 24/7 physical security monitoring, biometric access controls, fire suppression systems, and uninterruptible power supply systems to prevent unauthorized physical access or data loss due to equipment failure.
  • We enforce strict role-based access controls for all our internal staff, meaning only a very limited number of authorized employees who need to access your personal information to perform their specific job duties (such as our customer support team and order processing team) are granted permission to access your personal data, and all access to sensitive information is logged and audited on a regular basis.
  • We conduct regular cybersecurity risk assessments and penetration testing of our website systems at least every quarter, and we update our security systems immediately whenever new security vulnerabilities are identified, to ensure our platform remains protected against the latest evolving cyber threats.
  • All of our employees who handle personal user data are required to complete mandatory annual data protection and information security training, to ensure they understand their obligations to protect user privacy and follow all our established data handling protocols.
    While we have implemented all reasonable measures to protect your personal information, it is important to note that no data transmission or storage system over the internet can be guaranteed to be 100% secure. If any security breach that exposes your personal information is detected, we will immediately notify you and all relevant regulatory authorities as required by applicable law, and take all possible steps to mitigate the potential harm caused by the breach.

5. Your Rights Over Your Personal Information

Under applicable data protection laws, including the Federal Law for the Protection of Personal Data Held by Private Parties in Mexico, and other relevant regulations that may apply to you depending on your country of residence, you hold a series of enforceable rights over the personal information we hold about you:

  • ‌Right of Access‌: You have the right to request a copy of all personal information that we have collected and stored about you, at no extra charge for your first access request in a 12-month period.
  • ‌Right to Rectification‌: If you find that any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to contact us to request that we correct and update that information promptly.
  • ‌Right to Erasure (“Right to be Forgotten”)‌: You have the right to request that we delete all of your personal information from our systems, under certain circumstances, such as when the information is no longer necessary for the original purposes we collected it for, or when you withdraw your consent to our processing of your data and there is no other legitimate legal basis for us to retain your information.
  • ‌Right to Restriction of Processing‌: You have the right to request that we temporarily suspend the processing of your personal information in situations where you contest the accuracy of the data, when you believe our processing is unlawful, or when we no longer need the data for our original business purposes but you require us to retain it to establish, exercise, or defend legal claims.
  • ‌Right to Data Portability‌: You have the right to request that we provide all your personal information that you have submitted to us in a structured, commonly used, machine-readable format, or to transmit that data directly to another data controller you specify, where technically feasible.
  • ‌Right to Object‌: You have the right to object to our processing of your personal information at any time, including objecting to our use of your data for direct marketing purposes, which we will honor immediately at no cost to you.
  • ‌Right to Withdraw Consent‌: If you have previously given us your consent to process your personal information for specific purposes, you have the right to withdraw that consent at any time, and we will cease processing your data for that specific purpose immediately, without affecting the lawfulness of any processing that we carried out before you withdrew your consent.

To exercise any of these rights, you can submit your request to us at our official contact email address [email protected], or send your written request to our physical business address: Av. Baja California 261, Interior 4 y 5 Piso, Col. Hipódromo, Cuauhtémoc, C.P. 06100, Ciudad de México, Mexico. We will respond to your verified request within a maximum of 15 business days, as required by applicable Mexican data protection regulations. In some cases where your request is complex, we may extend our response time by up to 15 additional business days, and we will notify you of this extension within the initial 15-day period. We may ask you to provide a small amount of additional information to verify your identity before processing your request, to ensure that we do not disclose your personal information to any unauthorized third party.

6. Children’s Privacy

Our e-commerce platform www.mjtravelshop.com is designed and intended for use by adults who are 18 years of age or older. Mundo Joven Travel Shop SA de CV does not knowingly collect any personal information from children under the age of 13, and none of the content or products available on our website are targeted towards children. If we become aware that we have accidentally collected personal information from a child under the age of 13 without verifiable parental consent, we will immediately take steps to delete that information from all of our servers and systems completely. If you are a parent or guardian and you believe that your child has submitted personal information to us without your permission, please contact us immediately at [email protected] so that we can resolve this issue promptly.

7. Third-Party Links

Our www.mjtravelshop.com website may contain hyperlinks to third-party websites that are not operated or controlled by Mundo Joven Travel Shop SA de CV, including links to our social media pages, partner travel blog sites, or product review platforms. We have no control over the privacy policies, data collection practices, or content of these external third-party websites, and we cannot be held responsible for the privacy protection measures implemented by these sites. We strongly advise you to review the full privacy policy of every external website you visit after leaving our platform, to ensure you understand how that website will collect, use, and protect your personal information. The inclusion of any third-party link on our website does not constitute any endorsement, partnership, or affiliation with that third party on our part.

8. Data Retention Period

We will only retain your personal information for as long as it is strictly necessary to fulfill the exact purposes for which we originally collected it, including to complete your orders, maintain your user account, resolve any potential disputes, enforce our user agreements, and comply with our mandatory legal record-keeping obligations under applicable Mexican commercial, tax, and consumer protection laws. After the relevant retention period expires, we will securely delete or anonymize your personal information permanently, so that it can no longer be linked back to your individual identity. For example, we retain basic order history information for 10 years to comply with Mexican tax regulatory requirements, and we retain active user account information for as long as you keep your account open, plus an additional 2 years after you request to delete your account to resolve any pending post-order issues or warranty claims.

9. Updates To This Privacy Policy

We may occasionally update and revise this Privacy Policy from time to time to reflect changes in our business operations, new legal regulatory requirements, or new features we add to our e-commerce platform. When we make significant changes to this policy, we will update the “Effective Date” at the top of this document, and we will post a prominent notification on the homepage of www.mjtravelshop.com to alert all users that the policy has been updated. For users who have active user accounts on our platform, we will also send a direct notification email to your registered email address to inform you of the changes. We encourage you to review this Privacy Policy periodically whenever you visit our website, to stay informed about how we are protecting your personal information. Your continued use of our website after the effective date of the revised Privacy Policy will be considered as your acceptance of all the changes we have made.

10. How To Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, our data handling practices, or if you wish to submit a request to exercise any of your data rights, you can reach out to our dedicated data protection team through any of the following official contact channels:

  • Contact Email: [email protected]
  • Contact Phone: +52 55 4747 8000
  • Physical Mailing Address: Av. Baja California 261, Interior 4 y 5 Piso, Col. Hipódromo, Cuauhtémoc, C.P. 06100, Ciudad de México, Mexico

Our data protection team will review your query thoroughly and respond to you as quickly as possible, usually within 3 business days of receiving your message. If you are not satisfied with our response to your privacy-related concern, you also have the right to submit a formal complaint to the competent data protection authority in your country of residence.

At Mundo Joven Travel Shop SA de CV, we believe that protecting your privacy is a core part of helping you enjoy every journey with our lightweight, reliable travel accessories. We are committed to maintaining full transparency with our valued community of wanderers, and to ensuring that your personal information is always handled with the utmost care, security, and respect. Thank you for trusting us with your business, and for being part of our journey to make travel lighter, smarter, and fully prepared for anything.